Web Host Billing System WHMCS Deals with Support Challenges,
Date:2012-09-14 14:52Origin:Unknown Author: admin Click:
WHMCS customers reported issues with the billing system on Wednesday on its Facebook pageRelated Topics: billing and payment processing, control panel, cpanel, outages and downtime, partnerships, support, whmcsWeb hosting billing system WHMC
WHMCS customers reported issues with the billing system on Wednesday on its Facebook page
Related Topics: billing and payment processing, control panel, cpanel, outages and downtime, partnerships, support, whmcs
Web hosting billing system WHMCS experienced network issues with its website and ticket system on Wednesday afternoon, according to a post on the company’s Facebook page.
This issue comes less than four months after WHMCS was hit by a DDoS and social engineering attack.
WHMCS customers reported having problems logging into their admin area and with licensing, according to a thread on WebHostingTalk.
“We are currently experiencing an outage due to a DDOS attack which is ongoing at this time. Our network admins are in the process of mitigating it,” a post on the thread by Matt Pugh, WHMCS CEO said Wednesday evening. “The licensing system used in WHMCS will mean this outage has no impact on WHMCS installations providing a valid local key is present.”
“We operate a local license key system in WHMCS specifically to ensure WHMCS installations are not reliant on us being online,” a comment on WHMCS Facebook by the company said. “So if you did experience downtime during the outage please contact our support team for your license setup to be checked.”
On Wednesday cPanel was also experiencing some networking difficulties that affected ticket response times, according to a tweet by the company.
The network issues come as cPanel and WHMCS have formalized a partnership around integrating their technology, with cPanel investing in WHMCS. cPanel and WHMCS discussed the partnership in a video interview with the WHIR at HostingCon.
The partnership has created “additional strain on the WHMCS support system currently in place,” according to a blog post by Pugh on Thursday last week.
“Due to these circumstances, cPanel and WHMCS have agreed to bring in additional temporary resources from over at cPanel to help alleviate some of this additional load that we feel this new partnership has helped to exacerbate,” Pugh says.
Pugh says the plan is to take advantage of cPanel’s experience and knowledge and apply it to the WHMCS support system over the next few months.
“Right now, we’re working to bring in some of cPanel’s expert technical analysts from various other teams to help. This will require some time in getting them up to speed and to be able to provide assistance and resolution to these issues in a more timely manner, inline with cPanel’s high standards,” he says.
------Separation line ----------------------------